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Medical Insurance

Each international student in our district is provided with medical insurance for the duration of their stay in our program.  Although each student will be covered while in Canada, the type of insurance they receive will vary depending on how long they study in Richmond.  

Students will either have insurance through StudyInsured or a combination of the BC government’s public health plan (Medical Services Plan/MSP) and StudyInsured


Emergency Services

StudyInsuredTM Assistance is a 24-hour emergency assistance hotline by StudyInsured.  It offers multiple languages to accommodate international students who are English Language Learners (ELL). Their 24-hour medical service must be contacted within 48 hours of an emergency, or reimbursement may be limited. 

Students are also encouraged to contact StudyInsuredTM Assistance prior to visiting a clinic in Richmond as some will be able to provide an expedited claim process.  Remember: 911 is still the first number to call in life-threatening situations.

Virtual Health

Students can access a doctor from home through Virtual Health, an online service connecting students to physicans at any time.  To access this service, follow these steps:

  1. Dial 1.866.883.9787
  2. Provide the student’s name and full policy number
  3. Inform the StudyInsured assistant agent of the medical concern and request to see a virtual doctor.
  4. The StudyInsuredTM Assistance agent will set up an account with the virtual health provider and email a username and password
  5. Click the link in the email to verify the email account then log in with the username and password provided
  6. Sign in again and click on Start a New Visit
  7. Fill in details, and click on Start Your Visit


Students can also contact Healthlink BC (the BC Nurses Helpline) at 811 for 24/7 free assistance in multiple languages. 


To learn more about studyinsured or to submit a claim, please visit the Richmond studyinsured website: Remember, some services (MRI/CT scans, hospitalizations, surgery) require someone to call StudyInsuredTM Assistance within 48-hour for full payment (otherwise payment is at 80%)

Insurance Schedule

Students in BC for 0 to 6 months Students in BC for 6 months or longer
  • Students will be covered by StudyInsured for the duration of their stay.
  • Students will be covered by StudyInsured for the first 3 months of their stay. 
  • After 3 monthsstudents will be covered by MSP and will receive additional top-up insurance through StudyInsured


Medical Services Plan

To learn more about the Medical Services Plan, visit: